Performance Measurement Information
Why Measure?
What gets measured gets done. Performance measures will help us
improve the services that we provide to our citizens. Once we can
measure our results, we will be able to track the effectiveness of new
and existing programs and services that we deliver, against established
objectives. Performance measures can also help allocate resources; both
budget and staff time. Because all municipalities across Ontario
will be participating in this project, we will have the opportunity to
learn from others to continuously improve our performance. No two
municipalities are alike, so while comparison has its limitations, it
will be useful in alerting us to situation that needs attention.
What Will We Measure?
To get an accurate picture of our service delivery performance, where
possible, we have implemented both efficiency and effectiveness
measures. Efficiency indicators measure the amount of staff time
and money used to delivery a service. In other wards, efficiency
indicators measure the cost of service delivery. Efficiency
measures are most often expressed as a cost or output in ratio form.
It is important to measure both efficiency and effectiveness to achieve
optimum service delivery results. Of course, a higher quality of
service can always be purchased for more money. Similarly, cutting
spending can lead to a decline in service effectiveness. Our goal is to
deliver the level of service our citizen’s desire, at the best possible
price.
How Were The Service Areas Selected?
Municipalities deliver a variety of services and programs. The
Provincial Government, in working with Ontario municipalities,
identified the core service areas that have the greatest impact on most
citizens. Municipalities will be gathering data based on the
following criteria:
1. Service area to be measured reflects a major cost for
municipalities
2. Service area reflects areas of provincial and municipal
interests.
3. Service area reflects high interest and value to the
public.
4. Service area data is relatively easy to collect.
5. Service area falls under municipal responsibility.
View 2006 Performance Measures (requires
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Reader)
Efficiency
Effectiveness
View 2005 Performance Measures (requires
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Municipal Info
Efficiency
Effectiveness
Optional Notes
Questions
Service Delivery
View 2004 Performance Measures (requires
Adobe PDF
Reader)
Municipal Info
Efficiency
Effectiveness
Optional Notes
Questions
Service Delivery
View 2003
Performance Measures (requires
Adobe PDF
Reader)
View 2002 Performance Measures
View 2001 Performance Measures
